What are Your Shipping Policies?
We offer free shipping via FedEx Ground to the continental US on all orders over $300. Shipping on orders under $300 will be calculated on the cart page. Customer will be responsible for shipping costs to Hawaii, Alaska, or any international orders, VAT, and other customs costs. Customers may choose to expedite shipping at an extra charge. We do not charge any extra for the top of the line shipping products we use in order to safely deliver it to the destination.
Our shipping process is very safe. We frequently hear praises from our customers on the elite packaging system we employ. It is extremely rare for any damages to occur. We pay the insurance costs associated with the shipment, so that in the rare case something does get damaged, you are not held responsible. In those cases, we will work with you directly to get a replacement as soon as possible.
We always recommend you have your order ship to a location where someone is physically present (home or work). Orders under $300 do not require a signature and if nobody is home, it will be left at your doorstep. Orders over $300 do require a signature. You may also choose to have your order shipped to an authorized Fed Ex ship center (NOT a Drop Box) close to your home or work and they are typically open late hours and will sign on your behalf. You then simply go to the facility, show them your ID and pick it up. This is often a free service. However, you’ll want to check with the facility you choose first to inquire about any fees and you would be responsible for any fees. You can find such Fed Ex facilities by visiting this link: http://www.fedex.com/locate/